“Emotional Intelligence isn’t a luxury you can dispense with in tough times. It’s a basic tool that,
deployed with finesse, is the key to professional success.” ~Harvard Business Review
Individuals are working in environments that are complex and competitive with changing demographics. Business entities and it’s employees are trying to achieve more with less. It has become apparent that for a business to be successful, its employees must become more emotionally intelligent. Furthermore, raising productivity, integrating new approaches, and succeeding in global markets demand greater flexibility, cultural sensitivity and collaboration. Moreover, organizations focus their efforts on improving performance, team effectiveness, communications, trust and steering efforts to improve organizational bottom line goals. Across diverse work environments, professional to manufacturing, emotional intelligence skills are increasingly seen as critical and strategic. Mayer and Salovey (1997) define Emotional Intelligence (EI) as a type of intelligence used of emotions. EI focuses on the capacity to work well with others, manage stress and make effective decisions. Some organizations are implementing emotional intelligence into their workforce to ensure high performance and enhance people skills.
Emotional Intelligence heightens one’s empathy—a capacity to sense the feelings of others. One’s savvy to use soft skills determines our level of emotional intelligence. EI gives us the “know how” to be present and listen to someone when they most need it. It enables us to keep our composure, make good decisions, communicate successfully, and maintain effective leadership even when under stress. There four main components of emotional intelligence:
- Self-awareness – ability to perceive our emotions and understand our tendencies to act in certain ways in given situations.
- Social awareness – ability to understand the emotions of other people
- Self-management – ability to use awareness of our emotions
- Relationship management – ability to engage our awareness of our own emotions and those of others to manage interactions successfully.
Emotional intelligence is a predictor of performance in the workplace and the strongest driver of leadership and personal excellence.
Kreitner R, Kinicki A (2004). Organizational behavior (6th ed.). New York: McGraw-Hill.
Mayer, J. D., & Salovey, P. (1997). What is Emotional Intelligence? New York: Basic Books.